Returns & Exchanges
At Teju Masala, we strive to ensure every spice blend reaches you in perfect condition; however, due to the perishable nature of food products, we only accept returns for damaged or incorrect items. Please notify us within 48 hours of delivery to initiate a resolution.
Inspection and Documentation
Upon receiving your order, please inspect the packaging for any signs of damage or leakage and take clear photographs of the affected products.
Contact Support
Email our customer service team at [email protected] within 2 days of delivery, attaching your order number and the photos of the damaged items.
Verification Process
Our quality assurance team will review your claim within 3-5 business days to verify the issue and approve the replacement or refund.
Resolution Delivery
Once approved, we will dispatch a fresh replacement at no extra cost or process a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing